Privacy Policy
How we protect your personal and shipment information
Last Updated: February 7, 2026
Your Privacy Matters
At FastOn Logistics, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our shipping and logistics services.
1. Information We Collect
1.1 Personal Information
When you use our services, we may collect the following personal information:
- Contact Details: Name, email address, phone number, business name
- Address Information: Shipping and billing addresses
- Account Information: Username, password (encrypted), account preferences
- Identification: Government-issued ID for customs clearance (when required)
1.2 Shipment Information
- Package dimensions, weight, and contents
- Sender and recipient details
- Delivery preferences and instructions
- Tracking information and delivery confirmations
- Photos or signatures for proof of delivery
1.3 Payment Information
- Payment card details (processed securely by third-party payment processors)
- Billing address
- Transaction history and invoices
- GST/Tax identification numbers (if applicable)
1.4 Technical Information
- IP address and device information
- Browser type and version
- Operating system
- Cookies and similar tracking technologies (see our Cookie Policy)
- Website usage data and analytics
2. How We Use Your Information
We use your personal information for the following purposes:
Service Delivery
- Processing and fulfilling shipment requests
- Generating shipping quotes and invoices
- Coordinating pickups and deliveries
- Providing real-time tracking updates
- Managing returns and claims
Customer Service
- Responding to inquiries and support requests
- Resolving shipping issues and disputes
- Providing updates on service changes
- Conducting customer satisfaction surveys
Business Operations
- Account management and authentication
- Payment processing and billing
- Fraud detection and prevention
- Legal compliance and regulatory requirements
- Internal auditing and quality assurance
Marketing Communications (Opt-In Only)
- Sending promotional offers and service updates (with your consent)
- Personalized recommendations based on shipping history
- Newsletter subscriptions
- Special discounts and loyalty programs
You can opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
Service Improvement
- Analyzing usage patterns to enhance our platform
- Developing new features and services
- Improving delivery routes and efficiency
- Training our staff for better service quality
3. How We Share Your Information
We may share your information with the following third parties:
Shipping Carriers and Partners
We share necessary shipment details with courier partners and logistics providers to facilitate delivery services. This includes names, addresses, contact information, and package details.
Payment Processors
Payment information is securely transmitted to authorized payment gateways (such as Razorpay, PayPal, or bank processors) to complete transactions. We do not store complete credit card details on our servers.
Technology Service Providers
We work with trusted vendors for website hosting, email services, customer relationship management (CRM), and analytics tools. These providers are contractually bound to protect your data.
Legal and Regulatory Authorities
We may disclose information when required by law, court order, or government regulations. This includes customs authorities for international shipments and law enforcement agencies when legally obligated.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership.
⚠️ Important Note:
We do not sell, rent, or trade your personal information to third parties for marketing purposes without your explicit consent.
4. Data Security Measures
We implement industry-standard security measures to protect your personal information:
Encryption
All data transmitted through our website uses SSL/TLS encryption (256-bit). Payment transactions are processed through PCI-DSS compliant systems.
Access Controls
Only authorized personnel have access to personal data, using role-based permissions and multi-factor authentication.
Regular Audits
We conduct periodic security assessments, vulnerability testing, and compliance audits to identify and address potential risks.
Secure Infrastructure
Our servers are hosted in secure data centers with firewalls, intrusion detection systems, and 24/7 monitoring.
🔒 Data Breach Protocol:
In the unlikely event of a data breach affecting your personal information, we will notify you within 72 hours and take immediate action to secure our systems and minimize impact.
5. Your Privacy Rights
You have the following rights regarding your personal information:
Right to Access
Request a copy of all personal data we hold about you, including shipment history and account information.
Right to Correction
Update or correct inaccurate personal information in your account at any time through your profile settings or by contacting us.
Right to Deletion
Request deletion of your personal data, subject to legal retention requirements for tax, accounting, and dispute resolution purposes.
Right to Data Portability
Receive your personal data in a structured, machine-readable format for transfer to another service provider.
Right to Restrict Processing
Request limitation on how we use your data while we verify accuracy or resolve disputes.
Right to Object
Object to processing of your data for direct marketing purposes or based on legitimate interests.
Right to Withdraw Consent
Withdraw consent for marketing communications or data processing at any time without affecting previous processing based on consent.
📧 How to Exercise Your Rights:
To exercise any of these rights, please contact us at hello@fastonlogistics.com or use the contact information provided below. We will respond to your request within 30 days.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Cookies are small text files stored on your device.
Types of Cookies We Use:
- Essential Cookies: Required for website functionality (login, shopping cart, security)
- Performance Cookies: Help us understand how visitors use our site (Google Analytics)
- Functionality Cookies: Remember your preferences (language, region)
- Advertising Cookies: Deliver relevant ads based on your interests (with consent)
You can control cookie preferences through your browser settings. However, disabling certain cookies may affect website functionality.
View Our Cookie Policy7. GDPR Compliance (European Users)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):
Legal Basis for Processing:
- Contract Performance: Processing necessary to fulfill shipment services you've requested
- Consent: Marketing communications and non-essential processing (you can withdraw consent anytime)
- Legitimate Interest: Fraud prevention, network security, and business operations
- Legal Obligation: Compliance with tax laws, customs regulations, and court orders
International Data Transfers:
If we transfer your data outside the EEA, we ensure adequate protection through:
- Standard Contractual Clauses approved by the European Commission
- Adequacy decisions for countries with equivalent data protection
- Your explicit consent for specific transfers
Supervisory Authority:
You have the right to lodge a complaint with your local data protection authority if you believe we have violated your privacy rights.
8. CCPA Compliance (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights:
Your CCPA Rights:
- Right to Know: Request disclosure of personal information collected, used, and shared in the past 12 months
- Right to Delete: Request deletion of personal information we've collected (subject to exceptions)
- Right to Opt-Out: Opt out of the "sale" of personal information (Note: We do not sell personal information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
How to Submit a CCPA Request:
To exercise your rights under CCPA, contact us at:
- Email: hello@fastonlogistics.com
- Phone: +91 702 191 9903
- Mail: FastOn Logistics, Mumbai, Maharashtra, India
We will verify your identity before processing your request and respond within 45 days.
9. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion requested | Ongoing service provision |
| Shipment Records | 7 years after delivery | Tax compliance, dispute resolution |
| Payment Information | 7 years after transaction | Financial record-keeping, audits |
| Marketing Consent | Until consent withdrawn | Communication preferences |
| Website Analytics | 26 months | Service improvement, trends analysis |
| Customer Support Records | 3 years after resolution | Quality assurance, training |
After the retention period expires, we securely delete or anonymize your personal information unless longer retention is required by law.
10. Children's Privacy
Age Restriction:
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately at hello@fastonlogistics.com, and we will promptly delete such information.
11. Third-Party Websites
Our website may contain links to third-party websites (such as payment gateways, social media platforms, or partner services). This Privacy Policy does not apply to those external sites.
⚠️ Disclaimer:
We are not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies before providing any personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.
How We Notify You:
- Email Notification: We will send an email to your registered address for significant changes
- Website Banner: A prominent notice will be displayed on our homepage
- Updated Date: The "Last Updated" date at the top of this page will be revised
- Advance Notice: Major changes will be announced at least 30 days in advance
Your continued use of our services after policy updates constitutes acceptance of the revised terms. If you do not agree with the changes, please discontinue using our services.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Privacy Officer
Phone
+91 702 191 9903Business Address
FastOn Logistics
Mumbai, Maharashtra
India
⏱️ Response Time:
We aim to respond to all privacy-related inquiries within 5 business days. For data access or deletion requests, we will respond within 30 days as required by law.
Related Policies
For more information about your rights and our practices, please review these related documents:
Thank You for Trusting FastOn Logistics
We value your privacy and are committed to protecting your personal information. By using our services, you acknowledge that you have read and understood this Privacy Policy.